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1. Are the units you sell actually cable descramblers?

No. Please note, the units we sell are not cable descramblers. They are cable converters. They can be modified into being cable descramblers by the end user if he/she wishes to install an Avenger MX Video Board. We do not sell or stock Avenger MX Video Boards nor do we preinstall them into our cable converters. If you wish to purchase an Avenger MX Video Board, please try searching Yahoo or Ebay. Our warranty does not cover the installation of the Avenger MX Video Board into our units and/or the attempted operation of our units with an Avenger MX Video Board installed.

1.1 Are cable convertors legal?

YES! convertors are legal. If your cable TV company can possess & rent the box to you then you can own the box yourself. An example in time would be when ATT rented telephones to consumers. The feds directed that it was legal for consumers to own their own phone. Now you wouldn't consider buying only from ATT. The cable TV industry is in its early stages relative to this development. It is legal for you to purchase and it is legal for you to own. When you buy a cable box it is your responsibility to inform the cable TV company that you are accessing their signal.

The Cable Television Consumer Protection and Competition Act of 1992 and the Telecommunications Act of 1996 makes it very clear that you are allowed to own and use third party cable boxes.
You may view the FCC FAQ concerning this Act at:

http://www.fcc.gov/Bureaus/Cable/News_Releases/nrcb4009.txt

In this text you will find that it says:

"Cable operators may not prevent customers from using their own cable box if such equipment is technically compatible with the cable system." So you should feel confident that it is perfectly legal to purchase and own a third party cable box. Can the Cable Company tell I'm using a cable box? NO. The cable company is not able to detect what cable box you are using. That is why you need to inform them that you have a cable box. Otherwise, they would have no way of knowing that you have your own cable box. Please note, the units we sell are not cable descramblers.

2. Do they work on Digital Cable system ?

All cable company still offer analog cable signal, it wont catch the digital signal. You will see all channel located between 1 to 125. Please note, the units we sell are not cable descramblers.

3. Which convertor system is best?

All our units work on 98% on all USA analog systems. Please note, the units we sell are not cable descramblers.

4. What is a descrambler?

A descramblers is a device that restores the picture and sound of a scrambled channel. A descrambler must be used to be able to descramble all the premium channels of a cable system. Please note, the units we sell are not cable descramblers.

5. Why should I buy from your company?

We offer the best quality unit at competitive prices. Our staff are fully train to answer all you sales and technical question. We offer LIVE and e-mail support. Most of other company only offer 1 year warranty, we offer 5 years! We offer 30 Days money back Guaranteed and most other don't. All our unit are BRAND new and factory tested before shipping . We import all our units directly from the manufacturer, no third party here. All our unit are original, not clones like all other dealers. We offer life time technical support! All our unit are bullet-proof. Please note, the units we sell are not cable descramblers.

6. Can your convertors work anywhere?

Our Universal convertors work in 99% of all analog area. Please note, the units we sell are not cable descramblers.

7. How can you improve the quality of your converter reception?

Amplification may be needed to correct the problem. Whenever a cable signal is split between two or more TVs or routed to some other video components such as VCRs, the signal weakens and produces a poor quality picture. The weak signal may cause a "snowy" or gray picture, or may even result in weak color or lack of color. Since most cable viewers use several different video components, it is recommended that an amplifier be used to restore the signal strength and the picture sharpness. In most cases, the amplifier brings the picture "back to life" and restores its original quality. Consider using a 10db Amplifier to improve signal strength. Please note, the units we sell are not cable descramblers.

8. What happens when there isn't a replacement for your cable company box?

Most convertor sources will carry the common brands such as Jerrold (GI), Pioneer, Scientific Atlanta, Oak, Tocom and Zenith. When your company doesn't carry your brand then you need to find out if they either have in stock or have a source for your uncommon make and model. Usually the source has another outlet or may need to do research on your request. Please note, the units we sell are not cable descramblers.

9. What are "bullets" and can the cable company destroy my box?

Bullets are nothing more than transmitted signal which effects the cable box program. It does not fry the guts of the equipment but rather may shut the box off temporarily, reprogram the box, or shut the box down in an error mode til service can rectify the problem. A non-addressable box with the appropriate filters will manage this process effectively. This is what is meant by a "bullet-proof" cable box. Please note, the units we sell are not cable descramblers.

10. What is Baseband?

Baseband signal is where audio and video scrambling is used in conjunction with coaxial (fiber optic) cable. The cable company de-synchronizes the pulse system thus moving the video/audio signal to a neutral channel (usually FM). The picture rolls and displays a wiggly white line running down the left, right or both sides of the screen. This outband type usually places the missing since on channels 42, 49, 50, 52 or 53. The descramblers unit restores the pulse synchronization making it possible for vertical and horizontal video and audio signal to stabilize.

11. What if the cable convertor unit I've ordered is out of stock?

If the unit you have ordered is out of stock then we will give you a complimentary upgrade to the most expensive cable convertor on our site, the Tristar MX. We perform this service as a courtesy to our buyers.

IF YOU WISH TO DESCRAMBLE SCRAMBLED CHANNELS WITH THESE UNITS, YOU WILL NEED TO INSTALL AN AVENGER MX VIDEO BOARD INTO THE UNIT. AVENGER MX VIDEO BOARDS ARE NOT INCLUDED WITH PURCHASE. WE DO NOT STOCK THEM OR SELL THEM SEPERATELY. IF YOU WISH TO PURCHASE AN AVENGER MX VIDEO BOARD, PLEASE TRY SEARCHING YAHOO OR EBAY. OUR WARRANTY DOES NOT COVER THE INSTALLATION OF THE AVENGER MX VIDEO BOARD INTO OUR UNITS AND/OR THE ATTEMPTED OPERATION OF OUR UNITS WITH AN AVENGER MX BOARD INSTALLED.